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Copy pathCustomer Service insight.twb
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Customer Service insight.twb
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<?xml version='1.0' encoding='utf-8' ?>
<!-- build 20204.21.0818.1952 -->
<workbook original-version='18.1' source-build='2020.4.8 (20204.21.0818.1952)' source-platform='win' version='18.1' xmlns:user='http://www.tableausoftware.com/xml/user'>
<document-format-change-manifest>
<AutoCreateAndUpdateDSDPhoneLayouts />
<_.fcp.MarkAnimation.true...MarkAnimation />
<_.fcp.ObjectModelEncapsulateLegacy.true...ObjectModelEncapsulateLegacy />
<_.fcp.ObjectModelExtractV2.true...ObjectModelExtractV2 />
<_.fcp.ObjectModelTableType.true...ObjectModelTableType />
<_.fcp.SchemaViewerObjectModel.true...SchemaViewerObjectModel />
<_.fcp.SetMembershipControl.true...SetMembershipControl />
<SheetIdentifierTracking />
<SortTagCleanup />
<WindowsPersistSimpleIdentifiers />
<WorksheetBackgroundTransparency />
</document-format-change-manifest>
<preferences>
<preference name='ui.encoding.shelf.height' value='24' />
<preference name='ui.shelf.height' value='26' />
</preferences>
<datasources>
<datasource caption='data2 (MOCK_DATA - Copy)' inline='true' name='federated.1guaiev05f536a13cbpwr022iyeh' version='18.1'>
<connection class='federated'>
<named-connections>
<named-connection caption='MOCK_DATA - Copy' name='excel-direct.1fv79jm14lrbgi17gqrhi09pd35z'>
<connection class='excel-direct' cleaning='no' compat='no' dataRefreshTime='' filename='C:/Users/Aman Irshad/Pictures/New folder/MOCK_DATA - Copy.xlsx' interpretationMode='0' password='' server='' validate='no' />
</named-connection>
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<_.fcp.ObjectModelEncapsulateLegacy.false...relation connection='excel-direct.1fv79jm14lrbgi17gqrhi09pd35z' name='data2' table='[data2$]' type='table'>
<columns gridOrigin='A1:B4:no:A1:B4:0' header='yes' outcome='6'>
<column datatype='string' name='time to solve' ordinal='0' />
<column datatype='real' name='request%' ordinal='1' />
</columns>
</_.fcp.ObjectModelEncapsulateLegacy.false...relation>
<_.fcp.ObjectModelEncapsulateLegacy.true...relation connection='excel-direct.1fv79jm14lrbgi17gqrhi09pd35z' name='data2' table='[data2$]' type='table'>
<columns gridOrigin='A1:B4:no:A1:B4:0' header='yes' outcome='6'>
<column datatype='string' name='time to solve' ordinal='0' />
<column datatype='real' name='request%' ordinal='1' />
</columns>
</_.fcp.ObjectModelEncapsulateLegacy.true...relation>
<metadata-records>
<metadata-record class='capability'>
<remote-name />
<remote-type>0</remote-type>
<parent-name>[data2]</parent-name>
<remote-alias />
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<contains-null>true</contains-null>
<attributes>
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<attribute datatype='string' name='gridOrigin'>"A1:B4:no:A1:B4:0"</attribute>
<attribute datatype='boolean' name='header'>true</attribute>
<attribute datatype='integer' name='outcome'>6</attribute>
</attributes>
</metadata-record>
<metadata-record class='column'>
<remote-name>time to solve</remote-name>
<remote-type>130</remote-type>
<local-name>[time to solve]</local-name>
<parent-name>[data2]</parent-name>
<remote-alias>time to solve</remote-alias>
<ordinal>0</ordinal>
<local-type>string</local-type>
<aggregation>Count</aggregation>
<contains-null>true</contains-null>
<collation flag='1' name='LEN_RUS_S2' />
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"WSTR"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data2_9633EF5A82FF40B5BFB4CF75000717F7]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>request%</remote-name>
<remote-type>5</remote-type>
<local-name>[request%]</local-name>
<parent-name>[data2]</parent-name>
<remote-alias>request%</remote-alias>
<ordinal>1</ordinal>
<local-type>real</local-type>
<aggregation>Sum</aggregation>
<precision>15</precision>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"R8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data2_9633EF5A82FF40B5BFB4CF75000717F7]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
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</connection>
<aliases enabled='yes' />
<_.fcp.ObjectModelTableType.true...column caption='data2' datatype='table' name='[__tableau_internal_object_id__].[data2_9633EF5A82FF40B5BFB4CF75000717F7]' role='measure' type='quantitative' />
<column caption='Request%' datatype='real' name='[request%]' role='measure' type='quantitative' />
<column caption='Time To Solve' datatype='string' name='[time to solve]' role='dimension' type='nominal' />
<layout _.fcp.SchemaViewerObjectModel.false...dim-percentage='0.5' _.fcp.SchemaViewerObjectModel.false...measure-percentage='0.4' dim-ordering='alphabetic' measure-ordering='alphabetic' show-structure='true' />
<semantic-values>
<semantic-value key='[Country].[Name]' value='"United States"' />
</semantic-values>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-graph>
<objects>
<object caption='data2' id='data2_9633EF5A82FF40B5BFB4CF75000717F7'>
<properties context=''>
<relation connection='excel-direct.1fv79jm14lrbgi17gqrhi09pd35z' name='data2' table='[data2$]' type='table'>
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<column datatype='string' name='time to solve' ordinal='0' />
<column datatype='real' name='request%' ordinal='1' />
</columns>
</relation>
</properties>
</object>
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</datasource>
<datasource caption='customer service' inline='true' name='federated.05eys13003itq50zlymja0l4ug1a' version='18.1'>
<connection class='federated'>
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<named-connection caption='Sample - Superstore' name='excel-direct.1if5p9d16pj5i617wlyjv1natjgj'>
<connection class='excel-direct' cleaning='no' compat='no' dataRefreshTime='' filename='C:/Users/Aman Irshad/Pictures/New folder/MOCK_DATA.xlsx' interpretationMode='0' password='' server='' validate='no' />
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<column datatype='date' name='day' ordinal='0' />
<column datatype='integer' name='Request_volume' ordinal='1' />
<column datatype='integer' name='Revenue' ordinal='2' />
<column datatype='integer' name='Support Cost' ordinal='3' />
<column datatype='integer' name='Total Customers' ordinal='4' />
<column datatype='integer' name='Service_level' ordinal='5' />
<column datatype='integer' name='Retained customers' ordinal='6' />
<column datatype='real' name='very statisfied' ordinal='7' />
<column datatype='real' name='satisfied' ordinal='8' />
<column datatype='real' name='neutral' ordinal='9' />
<column datatype='real' name='unsatisfied' ordinal='10' />
<column datatype='real' name='very unsatisfied' ordinal='11' />
</columns>
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<column datatype='integer' name='Request_volume' ordinal='1' />
<column datatype='integer' name='Revenue' ordinal='2' />
<column datatype='integer' name='Support Cost' ordinal='3' />
<column datatype='integer' name='Total Customers' ordinal='4' />
<column datatype='integer' name='Service_level' ordinal='5' />
<column datatype='integer' name='Retained customers' ordinal='6' />
<column datatype='real' name='very statisfied' ordinal='7' />
<column datatype='real' name='satisfied' ordinal='8' />
<column datatype='real' name='neutral' ordinal='9' />
<column datatype='real' name='unsatisfied' ordinal='10' />
<column datatype='real' name='very unsatisfied' ordinal='11' />
</columns>
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<metadata-record class='capability'>
<remote-name />
<remote-type>0</remote-type>
<parent-name>[data]</parent-name>
<remote-alias />
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<contains-null>true</contains-null>
<attributes>
<attribute datatype='integer' name='context'>0</attribute>
<attribute datatype='string' name='gridOrigin'>"A1:L1001:no:A1:L1001:0"</attribute>
<attribute datatype='boolean' name='header'>true</attribute>
<attribute datatype='integer' name='outcome'>6</attribute>
</attributes>
</metadata-record>
<metadata-record class='column'>
<remote-name>day</remote-name>
<remote-type>7</remote-type>
<local-name>[day]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>day</remote-alias>
<ordinal>0</ordinal>
<local-type>date</local-type>
<aggregation>Year</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"DATE"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Request_volume</remote-name>
<remote-type>20</remote-type>
<local-name>[Request_volume]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Request_volume</remote-alias>
<ordinal>1</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
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<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Revenue</remote-name>
<remote-type>20</remote-type>
<local-name>[Revenue]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Revenue</remote-alias>
<ordinal>2</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Support Cost</remote-name>
<remote-type>20</remote-type>
<local-name>[Support Cost]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Support Cost</remote-alias>
<ordinal>3</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Total Customers</remote-name>
<remote-type>20</remote-type>
<local-name>[Total Customers]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Total Customers</remote-alias>
<ordinal>4</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Service_level</remote-name>
<remote-type>20</remote-type>
<local-name>[Service_level]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Service_level</remote-alias>
<ordinal>5</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>Retained customers</remote-name>
<remote-type>20</remote-type>
<local-name>[Retained customers]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>Retained customers</remote-alias>
<ordinal>6</ordinal>
<local-type>integer</local-type>
<aggregation>Sum</aggregation>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"I8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>very statisfied</remote-name>
<remote-type>5</remote-type>
<local-name>[very statisfied]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>very statisfied</remote-alias>
<ordinal>7</ordinal>
<local-type>real</local-type>
<aggregation>Sum</aggregation>
<precision>15</precision>
<contains-null>true</contains-null>
<attributes>
<attribute datatype='string' name='DebugRemoteType'>"R8"</attribute>
</attributes>
<_.fcp.ObjectModelEncapsulateLegacy.true...object-id>[data_A1F8F17F6B354BC69C0D0472400489DD]</_.fcp.ObjectModelEncapsulateLegacy.true...object-id>
</metadata-record>
<metadata-record class='column'>
<remote-name>satisfied</remote-name>
<remote-type>5</remote-type>
<local-name>[satisfied]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>satisfied</remote-alias>
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<metadata-record class='column'>
<remote-name>neutral</remote-name>
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<local-name>[neutral]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>neutral</remote-alias>
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<metadata-record class='column'>
<remote-name>unsatisfied</remote-name>
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<local-name>[unsatisfied]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>unsatisfied</remote-alias>
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<metadata-record class='column'>
<remote-name>very unsatisfied</remote-name>
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<local-name>[very unsatisfied]</local-name>
<parent-name>[data]</parent-name>
<remote-alias>very unsatisfied</remote-alias>
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</metadata-records>
</connection>
<aliases enabled='yes' />
<column caption='request answered' datatype='real' name='[Calculation_2024931014084804608]' role='measure' type='quantitative'>
<calculation class='tableau' formula='sum([Service_level])/sum([Request_volume])' />
</column>
<column caption='Support Cost %' datatype='real' name='[Calculation_2024931014086803457]' role='measure' type='quantitative'>
<calculation class='tableau' formula='sum([Support Cost])/sum([Revenue])' />
</column>
<column caption='retention' datatype='real' name='[Calculation_2024931014118678530]' role='measure' type='quantitative'>
<calculation class='tableau' formula='sum([Retained customers])/sum([Total Customers])' />
</column>
<column caption='support cost per service' datatype='real' name='[Calculation_2024931014122704899]' role='measure' type='quantitative'>
<calculation class='tableau' formula='sum([Support Cost])/sum([Service_level])' />
</column>
<column caption='blank' datatype='string' name='[Calculation_2024931014387613704]' role='dimension' type='nominal'>
<calculation class='tableau' formula='""' />
</column>
<column caption='blank2' datatype='string' name='[Calculation_2024931014459400201]' role='dimension' type='nominal'>
<calculation class='tableau' formula='""' />
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<column caption='Request volume' datatype='integer' name='[Request_volume]' role='measure' type='quantitative' />
<column datatype='integer' name='[Revenue]' role='measure' type='quantitative' />
<column caption='Service level' datatype='integer' name='[Service_level]' role='measure' type='quantitative' />
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<column caption='Satisfied' datatype='real' name='[satisfied]' role='measure' type='quantitative' />
<column caption='Unsatisfied' datatype='real' name='[unsatisfied]' role='measure' type='quantitative' />
<column caption='Very Statisfied' datatype='real' name='[very statisfied]' role='measure' type='quantitative' />
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<metadata-record class='column'>
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<metadata-record class='column'>
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<metadata-record class='column'>
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<metadata-record class='column'>
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<remote-alias>very statisfied</remote-alias>
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<metadata-record class='column'>
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<bucket>"Satisfied"</bucket>
</map>
<map to='#9c9290'>
<bucket>"Very Unsatisfied"</bucket>
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<map to='#b173a0'>
<bucket>"Very Statisfied"</bucket>
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<map to='#c6c1f0'>
<bucket>"Unsatisfied"</bucket>
</map>
<map to='#ffbed1'>
<bucket>"Neutral"</bucket>
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</style>
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<object caption='Sheet1' id='Sheet1_57579530AE9B46B68ECDE3FE5001479F'>
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<relation connection='excel-direct.1fy4nrb1hbhepw1bt41pf0bo2ajy' name='Sheet1' table='[Sheet1$]' type='table'>
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<column datatype='real' name='F2' ordinal='1' />
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</relation>
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<properties context='extract'>
<relation name='Extract' table='[Extract].[Extract]' type='table' />
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</object>
</objects>
</_.fcp.ObjectModelEncapsulateLegacy.true...object-graph>
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<worksheet name='Revenue'>
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<view>
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<datasource caption='customer service' name='federated.05eys13003itq50zlymja0l4ug1a' />
</datasources>
<datasource-dependencies datasource='federated.05eys13003itq50zlymja0l4ug1a'>
<column datatype='integer' name='[Revenue]' role='measure' type='quantitative' />
<column-instance column='[Revenue]' derivation='Sum' name='[sum:Revenue:qk]' pivot='key' type='quantitative' />
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<style-rule element='cell'>
<format attr='text-format' field='[federated.05eys13003itq50zlymja0l4ug1a].[sum:Revenue:qk]' value='n#,##0,,.00M;-#,##0,,.00M' />
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<format attr='background-color' value='#00000000' />
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<pane selection-relaxation-option='selection-relaxation-allow'>
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<breakdown value='auto' />
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<text column='[federated.05eys13003itq50zlymja0l4ug1a].[sum:Revenue:qk]' />
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<customized-label>
<formatted-text>
<run bold='true' fontcolor='#ffffff' fontname='Tableau Bold' fontsize='20'><![CDATA[<[federated.05eys13003itq50zlymja0l4ug1a].[sum:Revenue:qk]>]]></run>
<run>Æ </run>
<run bold='true' fontcolor='#ffffff'>Total Revenue 2023</run>
</formatted-text>
</customized-label>
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<style-rule element='cell'>
<format attr='vertical-align' value='center' />
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<cols />
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<simple-id uuid='{F31CD503-6117-4427-B5EB-5F2D04EDFB2A}' />
</worksheet>
<worksheet name='Support cost'>
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<view>
<datasources>
<datasource caption='customer service' name='federated.05eys13003itq50zlymja0l4ug1a' />
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<datasource-dependencies datasource='federated.05eys13003itq50zlymja0l4ug1a'>
<column caption='Support Cost %' datatype='real' name='[Calculation_2024931014086803457]' role='measure' type='quantitative'>
<calculation class='tableau' formula='sum([Support Cost])/sum([Revenue])' />
</column>
<column datatype='integer' name='[Revenue]' role='measure' type='quantitative' />
<column datatype='integer' name='[Support Cost]' role='measure' type='quantitative' />
<column-instance column='[Calculation_2024931014086803457]' derivation='User' name='[usr:Calculation_2024931014086803457:qk]' pivot='key' type='quantitative' />
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<style-rule element='cell'>
<format attr='text-format' field='[federated.05eys13003itq50zlymja0l4ug1a].[usr:Calculation_2024931014086803457:qk]' value='p0%' />
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<style-rule element='table'>
<format attr='background-color' value='#00000000' />
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<pane selection-relaxation-option='selection-relaxation-allow'>
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<text column='[federated.05eys13003itq50zlymja0l4ug1a].[usr:Calculation_2024931014086803457:qk]' />
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<formatted-text>
<run bold='true' fontcolor='#ffffff' fontname='Tableau Bold' fontsize='20'><![CDATA[<[federated.05eys13003itq50zlymja0l4ug1a].[usr:Calculation_2024931014086803457:qk]>]]></run>
<run>Æ </run>
<run bold='true' fontcolor='#ffffff'>Support Costs To Revenue</run>
<run>Æ </run>
</formatted-text>
</customized-label>
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<style-rule element='cell'>
<format attr='vertical-align' value='center' />
<format attr='text-align' value='center' />
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<format attr='mark-labels-cull' value='true' />
<format attr='mark-labels-show' value='true' />
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<cols />
</table>
<simple-id uuid='{36A735B1-368E-4885-8D4E-0355F3CDA58F}' />
</worksheet>
<worksheet name='Total requests'>
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<view>
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<datasource caption='customer service' name='federated.05eys13003itq50zlymja0l4ug1a' />
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<datasource-dependencies datasource='federated.05eys13003itq50zlymja0l4ug1a'>
<column caption='Request volume' datatype='integer' name='[Request_volume]' role='measure' type='quantitative' />
<column-instance column='[Request_volume]' derivation='Sum' name='[sum:Request_volume:qk]' pivot='key' type='quantitative' />
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<style-rule element='cell'>
<format attr='text-format' field='[federated.05eys13003itq50zlymja0l4ug1a].[sum:Request_volume:qk]' value='n#,##0,,.00M;-#,##0,,.00M' />
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<style-rule element='header'>
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<format attr='band-size' scope='rows' value='1' />
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<panes>
<pane selection-relaxation-option='selection-relaxation-allow'>
<view>
<breakdown value='auto' />
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<mark class='Automatic' />
<encodings>
<text column='[federated.05eys13003itq50zlymja0l4ug1a].[sum:Request_volume:qk]' />
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<customized-label>
<formatted-text>
<run bold='true' fontcolor='#ffffff' fontname='Tableau Bold' fontsize='20'><![CDATA[<[federated.05eys13003itq50zlymja0l4ug1a].[sum:Request_volume:qk]>]]></run>
<run>Æ </run>
<run bold='true' fontcolor='#ffffff'>Total Requests 2023</run>
</formatted-text>
</customized-label>
<style>
<style-rule element='cell'>
<format attr='vertical-align' value='center' />
<format attr='text-align' value='center' />
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<cols />
</table>
<simple-id uuid='{57CC9D70-4A1C-4AF2-82C4-0B4B4EEE0DF4}' />
</worksheet>
<worksheet name='bar'>
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<view>
<datasources>
<datasource caption='customer service' name='federated.05eys13003itq50zlymja0l4ug1a' />
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<column caption='blank' datatype='string' name='[Calculation_2024931014387613704]' role='dimension' type='nominal'>
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<column-instance column='[Calculation_2024931014387613704]' derivation='None' name='[none:Calculation_2024931014387613704:nk]' pivot='key' type='nominal' />
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<aggregation value='true' />
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<format attr='cell-w' value='102' />
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<style-rule element='label'>
<format attr='color' scope='cols' value='#b07aa1' />