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Pay with PayPal Block: "Payment did not create successfully" error #33965

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pauljacobson opened this issue Nov 5, 2023 · 3 comments
Closed

Pay with PayPal Block: "Payment did not create successfully" error #33965

pauljacobson opened this issue Nov 5, 2023 · 3 comments
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[Block] Pay With Paypal aka Simple Payments Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Earn Earn features [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. [Platform] Atomic [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@pauljacobson
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Impacted plugin

Jetpack

Quick summary

Our customer has a WordPress.com Business plan site. They have added a number of PayPal Payment buttons to a page. Clicking on any of the buttons results in a "Payment did not create successfully" error, like this:

CleanShot 2023-11-05 at 12 57 47@2x

Steps to reproduce

  1. Start on the customer's page at https://sacredlightcommunity.com/order-and-checkout/
  2. Click on a "Pay with PayPal" button
  3. A PayPal pop-up window opens, and then closes without loading a PayPal page
  4. The error occurs.

A clear and concise description of what you expected to happen.

Clicking on the "Pay with PayPal" button should open a PayPal window through which the purchaser may authorize a payment to the merchant.

What actually happened

In addition to what I described above, here is a screen capture of the issue:

CleanShot.2023-11-05.at.12.42.31.mp4

Impact

One

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Atomic

Logs or notes

  • Issue report: 7250783-zen
  • PHP errors for the site: 32662-pb/
  • Browser console errors: 32663-pb/
  • Tested in Microsoft Edge Version 119.0.2151.46 (Official build) (arm64), Chrome Version 119.0.6045.105 (Official Build) (arm64) and Firefox 119.0 on macOS 14.1
@pauljacobson pauljacobson added [Type] Bug When a feature is broken and / or not performing as intended Earn Earn features [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Block] Pay With Paypal aka Simple Payments Needs triage Ticket needs to be triaged [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. labels Nov 5, 2023
@github-actions github-actions bot added [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack [Platform] Atomic [Pri] High labels Nov 5, 2023
@github-actions GitHub Actions
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github-actions bot commented Nov 5, 2023

Support References

This comment is automatically generated. Please do not edit it.

  • 7250783-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" label Nov 5, 2023
@jeherve jeherve moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Nov 6, 2023
@jeherve jeherve added Triaged and removed Needs triage Ticket needs to be triaged labels Nov 6, 2023
@github-actions GitHub Actions
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This issue has been marked as stale. This happened because:

  • It has been inactive for the past 6 months.
  • It hasn’t been labeled `[Pri] BLOCKER`, `[Pri] High`, `[Type] Feature Request`, `[Type] Enhancement`, `[Type] Janitorial`, `Good For Community`, `[Type] Good First Bug`, etc.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

@cuemarie
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Retriage: The customer has taken down the page in question, so we can't return to it for testing /replication. Closing as not-planned.

@cuemarie cuemarie closed this as not planned Won't fix, can't repro, duplicate, stale Jan 17, 2025
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Labels
[Block] Pay With Paypal aka Simple Payments Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Earn Earn features [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. [Platform] Atomic [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended
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Automattic Prioritization: The One Board ™
Status: Done 🎉
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3 participants
@jeherve @pauljacobson @cuemarie