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UHK Agent 4.2.1 on macOS Monterey 12.7.6 triggers a crash report when being closed #2354

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jbm1 opened this issue Oct 15, 2024 · 3 comments

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@jbm1
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jbm1 commented Oct 15, 2024

Please find attached a log of macOS crash reporting mechanism

2024-10-15-UHK-Agent-4.2.1-on-macOS-12-7-6-crashes-at-exit.txt.txt

Screenshot 2024-10-15 at 15 32 54

Agent version: 4.2.1
Right keyboard half firmware: UltimateHackingKeyboard/firmware: 11.2.0
Left keyboard half firmware: UltimateHackingKeyboard/firmware: 11.2.0
Key cluster firmware: UltimateHackingKeyboard/firmware: 11.2.0
Trackpoint firmware: UltimateHackingKeyboard/firmware: 11.2.0

  1. Our contact form will suggest you solutions, so copy-paste your message at https://ultimatehackingkeyboard.com/contact-us -

_Where can I download Agent?
If you have a UHK, make sure to complete the onboarding guide before downloading Agent (the configurator of the UHK) to familiarize yourself with the features of your UHK. On the last page of the onboarding guide, you can download Agent.

If you don't have a UHK, try the web demo of Agent.

Do you support Linux, Mac, and Windows?
Yes. Agent, the UHK configurator, runs on Linux, Mac, and Windows 10+._

@ert78gb
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ert78gb commented Oct 16, 2024

Unfortunately, it happens sometimes. Looks like Electron does not handle properly the exit process on Mac. We are waiting for the upstream bug fixing.

@mondalaci
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@ert78gb Is this still an issue? If so, please link the upstream bug.

@ert78gb
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ert78gb commented Jan 11, 2025

Yes, still an issue. node-hid/node-hid#554

I will improve Agent to decrease the chance of the error, but I can't eliminate it 100% without electron and/or node-hid.

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