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contact.getInitialConnection().isOnHold() returns false even though the connection is on hold when an agent receives a transfer call #893

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paolo-botta-salesforce opened this issue Jun 26, 2024 · 1 comment

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bug

paolo-botta-salesforce commented Jun 26, 2024

This happens when the multiparty toggle is enabled during the onConnected method. The same code contact.getInitialConnection().isOnHold() returns true correctly in the onRefresh method.
You can see a demonstration of the bug in this recording https://drive.google.com/file/d/1MdH7A5qCshK4haoM3hdDT-4ikAFoKE5U/view?usp=sharing

The text was updated successfully, but these errors were encountered:

seiyako added the bug label

tippyentertainment commented Nov 8, 2024 •

edited

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@paolo-botta-salesforce can't access the demonstration recording, has this bug issue been fixed

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