How supervisor can change the status using connect stream?

[osama-lakhan]

I want to implement a flow in which a supervisor can change the status of its agents. Does anyone know how I can do that? I have tried multiple things but I'm unable to achieve the thing.

[hngan]

There isn't a Streams API that supports this today, but the supervisor can navigate to the Real Time Metrics page to set their desired agents' status. Alternatively, theres a public API here that lets anyone set an agent's status: https://docs.aws.amazon.com/zh_cn/cli/latest/reference/connect/put-user-status.html

[osama-lakhan]

Thanks for the response, @hngan. I'll give this API a try and hope it works. I was initially attempting this implementation from the frontend using Amazon Connect Streams. I've been following the documentation here: https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md for the frontend implementation.