The collection of personal information is authorized by section 7(1)(a) and Section 70 of the Accessible
+ Canada Act. This personal information is collected by the [Accessibility office or coordinator] to comply with the Accessible Canada Act by creating a mechanism to collect feedback and be able to respond back to the individual
+ and acknowledge that their feedback has been collected and how it was handled.
+
Collection and use of this personal information is in accordance
+ with the Privacy Act. The mechanism is used to collect feedback
+ internally and externally on our Accessibility Plan,
+ future progress reports, as well as accessibility and barriers to accessibility within the work carried out in each
+ department.
+
The personal information collected is described in Personal Information Bank PSU 938 –
+ Outreach Activities and will be retained for 7 years. Under the Privacy Act you have the right of access to, and correction of, your personal
+ information. To exercise either of these rights, contact [Institution name]’s ATIP Coordinator. If
+ you are not satisfied with Canadian Heritage’s response to your privacy concern, you may wish
+ to Contact the Office of the Privacy Commissioner of Canada.
+
+
+
+
+
+
+
+
+
+
\ No newline at end of file
diff --git a/recommended-templates/accessibility/feedback-process.md b/recommended-templates/accessibility/feedback-process.md
new file mode 100644
index 000000000..b7d6173dc
--- /dev/null
+++ b/recommended-templates/accessibility/feedback-process.md
@@ -0,0 +1,76 @@
+---
+altLangPage: https://conception.canada.ca/modeles-recommandes/accessibilite/processus-retroaction.html
+date: null
+dateModified: '2024-12-05'
+description: null
+title: Accessibility feedback process at [Institution name]
+section-title: ""
+breadcrumbs: [{
+ "link": "https://design.canada.ca/recommended-templates/accessibility/feedback-process.html#",
+ "title": "[Institution name]"
+ },
+ {
+ "link": "https://design.canada.ca/recommended-templates/accessibility.html",
+ "title": "Accessibility at [Institution name]"
+ }
+ ]
+---
+
+
+ Your feedback will help [Institution name] identify and break down accessibility barriers. Provide feedback on our accessibility plan, our progress reports, your experience of our accessibility, or any other matter related to
+ accessibility. Find out how we'll use your feedback.
+
do not state your name or provide any other identifying information (for example, your email address or phone number)
+
do not include your return address on the envelope if you send feedback by mail
+
+
If you want a response
+
If you’ve asked for a response, we will respond in the same way that you communicated with us.
+
Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.
+
Online form or email feedback
+
We will respond by email within [5 business days].
+
Phone feedback
+
We will respond by phone within [5 business days].
+
Mail-in feedback
+
We will respond by mail within [5 business days plus mailing time].
+
Feedback received through [other means]
+
We will respond by [other means] within [5 business days].
+
What we do with your feedback
+
We analyze feedback for trends and patterns. We don’t identify individuals in our reports.
+
The only time your feedback will be connected to you is when you request a personal response from our [Accessibility Office].
+
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Our accessibility plan reflects our organization’s policies, programs, practices and services in relation to identifying and removing accessibility barriers and preventing new barriers in these areas.
+
+
Our progress reports describe our progress against our commitments in the accessibility plan.
