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Serious Problem: Unable to Donate?!?!? #823

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AnxiousPleaseHelp opened this issue Oct 7, 2024 · 1 comment
Closed

Serious Problem: Unable to Donate?!?!? #823

AnxiousPleaseHelp opened this issue Oct 7, 2024 · 1 comment
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main instance issue issue is only present on the main cobalt instance

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@AnxiousPleaseHelp
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bug description

Hello,

I didn't want to create a thread, but I've spent the past couple hours trying to donate to cobalt and no matter what I try... nothing works. I just
I'm trying to donate via Visa.
Error is:
"We are unable to authenticate your payment method. Please choose a different payment method and try again."

Is it possible to donate via PayPal?

I hope someone can help me! 😢😢😢

reproduction steps

"We are unable to authenticate your payment method. Please choose a different payment method and try again."

screenshots

No response

links

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platform information

Firefox Windows 10 Professional

additional context

No response

@AnxiousPleaseHelp AnxiousPleaseHelp added the main instance issue issue is only present on the main cobalt instance label Oct 7, 2024
@wukko
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wukko commented Oct 8, 2024

hey! a donation via stripe may fail if your card doesn't support 3DS. it's required to prevent fraud. there may also be an issue with your browser, have you tried other browsers (such as edge)?

@wukko wukko closed this as completed Oct 9, 2024
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main instance issue issue is only present on the main cobalt instance
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