diff --git a/ts/api/content.ts b/ts/api/content.ts
index 399ced6f022..36661f53ab3 100644
--- a/ts/api/content.ts
+++ b/ts/api/content.ts
@@ -151,7 +151,7 @@ type GetZendeskPaymentConfigT = IGetApiRequestType<
 
 const getZendeskPaymentConfig: GetZendeskPaymentConfigT = {
   method: "get",
-  url: () => "/assistanceTools/payment/zendeskOutcomeMapping.json",
+  url: () => "/assistanceTools/payments/zendeskOutcomeMapping.json",
   query: _ => ({}),
   headers: () => ({}),
   response_decoder: basicResponseDecoder(ZendeskSubcategoriesErrors)
diff --git a/ts/features/payments/checkout/hooks/usePaymentFailureSupportModal.tsx b/ts/features/payments/checkout/hooks/usePaymentFailureSupportModal.tsx
index 94b33c0ab2d..b0aebba1c15 100644
--- a/ts/features/payments/checkout/hooks/usePaymentFailureSupportModal.tsx
+++ b/ts/features/payments/checkout/hooks/usePaymentFailureSupportModal.tsx
@@ -92,12 +92,6 @@ const usePaymentFailureSupportModal = ({
     "";
 
   const zendeskAssistanceLogAndStart = () => {
-    if (!isReady(zendeskPaymentCategory)) {
-      return;
-    }
-    const { payments } = zendeskPaymentCategory.value;
-    const subCategory = getSubCategoryFromFaultCode(payments, faultCodeDetail);
-
     resetCustomFields();
     // attach the main zendesk category to the ticket
     addTicketCustomField(
@@ -105,10 +99,17 @@ const usePaymentFailureSupportModal = ({
       defaultZendeskPaymentCategory.value
     );
 
-    if (subCategory) {
-      // if a subcategory is found, we attach its id and value to the ticket
-      const { value, zendeskSubCategoryId } = subCategory;
-      addTicketCustomField(zendeskSubCategoryId, value);
+    if (isReady(zendeskPaymentCategory)) {
+      const { payments } = zendeskPaymentCategory.value;
+      const subCategory = getSubCategoryFromFaultCode(
+        payments,
+        faultCodeDetail
+      );
+      if (subCategory) {
+        // if a subcategory is found, we attach its id and value to the ticket
+        const { value, zendeskSubCategoryId } = subCategory;
+        addTicketCustomField(zendeskSubCategoryId, value);
+      }
     }
 
     addTicketCustomField(zendeskPaymentOrgFiscalCode, organizationFiscalCode);