order.md

Customer and Vendor agree to the attached PolyForm Commercial Software License Terms.

Software

Software Name and Description

Version

Software Version

{{#trial=yes}}

Trial Period

Trial Period {{/trial=yes}}

{{#users=limited}}

Users

Users {{/users=limited}}

{{#model=metered}}

Technical Limits

Technical Limits {{/model=metered}}

License Fees

License Fees

{{#expansion=quoted}} {{#users=limited}}

Additional Users

Additional User Pricing {{/users=limited}} {{#model=metered}}

Higher Limits

Additional Metered Pricing {{/model=metered}} {{/expansion=quoted}}

{{#expansion=usage}}

Usage-Based Pricing

Usage-Based Pricing {{/expansion=usage}}

Billing

Billing

{{#billing=invoices}}

Payment Terms

Payment Terms

Payment Method

Payment Method {{/billing=invoices}}

{{#billing=card}}

Payment Method

credit or debit card {{/billing=card}}

{{#warranty=period}}

Warranty Period

Warranty Period. {{/warranty=period}}

{{#support=basic}}

Support Address

The e-mail address for support requests is Support E-Mail Address. {{/support=basic}}

{{#support=full}}

Support Fees

Support Fees

Support Channels

• The address of vendor's support portal is Support Portal Address.

• The telephone number for support requests is Support Phone Number.

Support Service Levels

The vendor agrees to respond to support requests as follows:

Critical Support Requests

• respond Critical Response Time
• update on status Critical Update Interval
• provide a solution Critical Solution Time

Urgent Support Requests

• respond Urgent Response Time
• update on status Urgent Update Interval
• provide a solution Urgent Solution Time

Regular Support Requests

• respond Regular Response Time
• update on status Regular Update Interval
• provide a solution Regular Solution Time {{/support=full}}