Stable Release v1.0.16

Release Notes v1.0.16

✨ Features

• Kudos feature added for UVdesk opensource.
  https://support.uvdesk.com/es/blog/uvdesk-what-is-kudos
• Added a new option for mailbox setting that Email should be deleted from inbox after fetch and converted into ticket if user select that checkbox.
• Added password encryption for Swift mailer and Mailbox.
• Corrected and added timestamp setting for agent and customer both.
• Collaborator replies adding to the ticket thread.
• Flash Message with a warning if swift mailer is not setup or working with ticket create process.
• Profile picture remove option added for customer and agent both.
• Reply to CC and BCC users from customer panel if added.
• Fixed multiple security issues with opensource.
• Added multiple missing translation in files.

🐛 [Bug Fixes]

• Issue #423: Status of the ticket not translated in customer ticket list.
• Issue #428: Attachment and Logo Issue - Web Installer Public Folder Issue.
• Issue #435: Newer TLDs are considered invalid.
• Issue #437: can’t upload logo after updating to 1.0.14.
• Issue #438: Unable to finish installation - Error during load/superuser.
• Issue #439: Update jQuery and Underscore.js
• Issue #433: Email should be deleted from mailbox after fetch.
• Issue #429: Invalid type for path "uvdesk_mailbox.mailboxes.Support.imap_server.password". Expected scalar, but got object.
• Issue #417: Potential Security vulnerability.
• Issue #401: Need to implement a workflow that alert if any issue with sending email occurs.
• Issue #382: Improve new user experience: install and setup.
• Issue #410: Unable to create super user during installation.
• Issue #375: [Feature request] support extensions.
• Issue #372: Option to remove emails from mailbox after they are fetched.
• Issue #340: Option for operator and for the customer to remove the profile picture.
• Issue #326: Issue with translations on visitor and operator side.
• Issue #279: Add possibility to delete emails when is added to the ticket.
• Issue #350: Users avatar not deleted from the server.
• Issue #276: Issues with swift mailer password if contains specials characters. Also save password not encrypted seems not good for security.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.14

Release Notes v1.0.14

✨ Features

• Web installer updates for making installation process easier and smooth also added progress bar.
  • Extra checks for file permission https://prnt.sc/11ypcoo , https://prnt.sc/11ypvna
  • Progress Bar with web installer: https://prnt.sc/11ypg5c , https://prnt.sc/11yp43d
• Compatibility with composer 2
• Agent Activity section added under report section.
  https://prnt.sc/124brkr, https://prnt.sc/124bttl, https://prnt.sc/124bx1y
• Marketing Announcement section added.
  https://tinyurl.com/yf8zx2xy, https://prnt.sc/1239xpy
• ZH_CN (Chinese) Translation file added into project.
• site_url will automatically update when saving the email setting.

🐛 [Bug Fixes]

• Issue #404: UVdesk getting frequently logged out when clicking on links.
• Issue #405: Redirect users to login page after email validation
• Issue #406: Is there a way I could hid the menu links and dashboard links.
• Issue #407: Ticket forwarding option forward the entire thread.
• Issue #408: duplicate key on ../translation/messages.ar.yml file.
• Issue #409: Emails not retrieving.
• Issue #411: error when updating composer inside latest version.
• Issue #412: i have installed uvdesk open source and i have configured mailbox, email settings and swift mailer but the customer is not able to receive a mail when replied to a ticket ?
• Issue #415: remove debugger from the installation wizard.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.13

Release Notes v1.0.13

✨ Features

• Last reply option added on ticket list to check when last time reply added on ticket.
• reCAPTCHA setting option added on admin panel with profile section now admin can set reCAPTCHA credentials on admin panel and can enable it.
• Disabled old dates for date picker in broadcast section.
• Strong password added (for security purpose) for all places from where user create and update password.
• Current version updated in dashboard in footer so that user have idea which version he is using currently.
• Added some more option on admin/agent side when reply to a ticket i.e hyperlink, Spellcheck, adding a image by a external link, source code and different style formats option added into editor.
• Iframe support in editor for adding You tube link etc In article section(knowledgebase).
• Fancy style added for Blockquote https://prnt.sc/xle8c4
• New auto fixtures added for workflow so user don't need to add workflow for the same.
• Added CC option for initial thread on ticket https://prnt.sc/1118g8e.
• Added option for automatically label assign to ticket from workflow.
• All latest version links updated for jQuery, backbone and underscore js.
• Time format added for customer panel on profile section.
• Customer redirection after ticket create from customer panel - If customer is log in then will redirect to ticket listing if not then will redirect to knowledgebase.
• Time format and time zone will automatically assign to customer and agent now which is set in admin side branding page.
• Added New polish translation file(pl).

🐛 [Bug Fixes]

• All controller code updates as according to symfony version(4.3) and maximum deprication messages removed from project.
• Docker Fixes (FROM ubuntu:latest to FROM ubuntu:18.04 in Dockerfile)
• Docker composer version updated.
• Mail to customer in case of ticket status update mailing issue fixed.
• Email regix updated for swift mailer as from front end it is only allowing .com/.in etc not any other custom emails like .support
• tr and it Translation files updates.
• Branding custom css and js as duplicate issue resolved.
• Issue with Locale in mail if ticket created using email was not correct and has been fixed now.
• Groups and Teams Remove issue fixed for saved replies.
• Collaborator ticket view issue on customer panel (not able to see tickets) resolved.
• My tickets tab issue for agents as agent only see the ticket assigned to admin only not their own ticket assigned to him Resolved.
• Email Receiving issue when assign a ticket to agent resolved.
• Updated addPart for plain text in mail send function as in some cases email send was not working.
• Translation update for reset password page.
• Method change to getOneOrNullResult for mail to agent action.
• Mail to CC and BCC users without ticket link as they are not really the customer and can not login into customer panel.
• Forwarding and Auto forwarding emails conversion issue resolved.
• Pagination issue on ticket listing on customer panel also for tag on admin panel resolved.
• Mailbox ticket create issue if Email send on capitalize email Id.
• Email trailing issue on ticket reply if agent and customer both reply on ticket using email id resolved.
• Search bar component on dashboard based on permission issue fixed now.
• Deleting the trash ticket issue has been fixed.
• Issue with prod mode when clearing the cache resolved.
• Saved reply disappear issue for agent if agent update anything Issue has been fixed now.
• Article and Category created At filter issue has been fixed now.
• Disabled user account and when user try to login then correct message for account disability.
• Panel sidebar active status issue fixed.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.12

Release Notes v1.0.12

🎡 [Misc. Changes]

• Added Mailbox filtering in ticket list. Now tickets can be filter according to different Mailboxes.
• Ticket type sorted alphabetically for ticket creation form and other places.
• Translation file updates for different languages.
• Updates in all dependent bundles.

🐛 [Bug Fixes]

• Issue #292: Error during install: Table 'helpdesk.uv_support_role' doesn't exist.
• Issue #290: The cogs keep spinning!.
• Issue #284: Issues with Italian translations.
• Issue #275: need to add ar translation for the admin login page.
• Issue #273: duplicate key on ../translation/messages.ar.yml file.
• Issue #269: Failed to connect to DB if DB port other then 3306.
• Issue #269: Docker file obsolete.
• Issue #267: Variable "user_service" does not exist.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.11

Release Notes v1.0.11

🌄 [Misc. Changes]

• Dependent bundles updates and issue fixes.
• Ticket duplicate issue in conversation removed.

🐛 [Bug Fixes]

• Issue #257: Installation never finish.
• Issue #259: /wizard/xhr/load/super-user error 500.
• Issue #261: Cannot create API Access Token.
• Issue #262: first new rule in workflow and email sending stopped working.
• Issue #263: composer update caused uvdesk broken.
• Issue #265: When the setup wizard mode on...

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.10

Release Notes v1.0.10

🛶 [Misc. Changes]

• Added missing translation words for french.
• Change processing function and removed unnecessary code for speed up.
• Dependent bundles updates for speed up project.

🐛 [Bug Fixes]

• Issue #255: Unable to install the App (Database Url malformed).
• Issue #256: Failed to exec 'php bin/console uvdesk:configure-helpdesk' on Ubuntu PHP 7.4.
• Resolved speed issue with previous version.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.9

Release Notes v1.0.9

🏹 [Misc. Changes]

• Added Missing translation for different languages.
• Web Installer miner updates.

🐛 [Bug Fixes]

• Issue #252 : Locale code from uvdesk.yaml file gets removed when update email settings.
• Issue #253: Translation while search any keywords in dashboard.
• Issue #254: Deleted Tickets Reappearing after uvdesk:referesh.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.8

Release Notes v1.0.8:

🎁 Features

• Translation Support (Multilingual).

🛠️ [Misc. Changes]

• .htaccess mode rewrite condition changes(For API Bundle).

🐛 [Bug Fixes]

• Issue #247: Translator.
• Issue #246: UVDesk hangs trying to create Customer / Agent / Team / Group.
• Issue #242: Database migration gets failed if automatically created db in production environment.
• Issue #242: Language Spanish.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.7

Release Notes:

🛠️ [Misc. Changes]

• .htaccess mode rewrite condition change.

• Web Installer design changes.

• Dependent packages updates.

• Issue #238: Showing older version in web-installer

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.6

Release Notes:

✨ Features

Web Installer design changes.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.