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Update quarantine-faq.yml
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chrisda authored Nov 6, 2024
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5 changes: 3 additions & 2 deletions defender-office-365/quarantine-faq.yml
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- Some mail flow rules that quarantined a message can cause the released message to be quarantined again.
- Inform Admins that routing released quarantine messages to On-prem can cause mails to loose its Anti-spam header hence making it land in Quarantine again after release
- Inform admins that routing released quarantine messages to onpremises recipients can cause messages to lose anti-spam headers, which makes the messages land in quarantine again after release.
Admins can use [message trace](message-trace-defender-portal.md) to determine if a released message was delivered to the recipient's Inbox.
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> For messages quarantined by zero-hour auto purge (ZAP), quarantine notifications are generated based on when the message was quarantined, not when the message was delivered to the mailbox.
Quarantine notifications can also be set up for only intraOrg messages by assignning a Quarantine policy that has notification enabled to the intraOrg message configuration in the Anti-spam threat polcy
You can also set up quarantine notifications for internal (intra-organization) messages only in quarantine policies.
- question: |
Why aren't users receiving notifications about their quarantined messages?
answer: |
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