Skip to content

Commit

Permalink
prettier
Browse files Browse the repository at this point in the history
  • Loading branch information
i-oden committed Oct 26, 2023
1 parent f7d7ccd commit 9887732
Showing 1 changed file with 4 additions and 4 deletions.
Original file line number Diff line number Diff line change
Expand Up @@ -121,8 +121,8 @@ The sections below have the following structure:
- _Inquiry 1_
- _Inquiry 2…_
- Get feedback/review of documentation from ?? (outside team)
- **Ticket Volume [ASPIRATIONAL]:** Reduce the number of "unnecessary" support tickets submitted by 50% percent within the next 6 months months, by implementing a chatbot in the web interface.
"Unnecessary": questions that should go to units or that units should already know.
- **Ticket Volume [ASPIRATIONAL]:** Reduce the number of "unnecessary" support tickets submitted by 50% percent within the next 6 months months, by implementing a chatbot in the web interface.
"Unnecessary": questions that should go to units or that units should already know.
- Identify number of unnecessary support tickets in the last x months
- _Find 3 possible tools for creating the chatbot_
- _List pros and cons for the possible tools_
Expand Down Expand Up @@ -192,9 +192,9 @@ The sections below have the following structure:

## Consequences

- The GUI prototype should not be prioritized over the other two - this is why it's listed as objective #3.
- The GUI prototype should not be prioritized over the other two - this is why it's listed as objective #3.
- If, during the key results and initiatives within objective #3 (GUI), the team finds that this is not an appropriate objective, or that there's a new, better, objective, the team can switch direction and work on the new one. In this case, the team must inform the users of the new plan.
- For more consequences regarding the GUI, see the **Context** section above.
- For more consequences regarding the GUI, see the **Context** section above.
- The task examples listed under some of the initiatives are just that; _examples_. The team will decide on the appropriate tasks during the sprints, depending on which objective and key result they will be working on.
- The key results and initiatives _may change_ as time passes since, for example, they may depend on another initiative or information that has been gathered previous to starting the initiative.

Expand Down

0 comments on commit 9887732

Please sign in to comment.