Skip to content

Latest commit

 

History

History
57 lines (38 loc) · 2.63 KB

README.md

File metadata and controls

57 lines (38 loc) · 2.63 KB

n8n Workflow: Sync Entra User to Zammad User

Description

This workflow facilitates seamless synchronization between Entra Users (Microsoft Azure AD) and Zammad. It automates the following processes:

  1. Fetch Entra Group Members: Retrieves users from a designated Entra group. These users are candidates for synchronization.
  2. Create Universal User Object: Extracts key user information, such as email, phone, and name, and formats it for Zammad compatibility.
  3. Synchronize with Zammad:
    • Identifies users in Zammad who need updates based on Entra data.
    • Adds new users from Entra to Zammad.
    • Deactivates users in Zammad if they are no longer in the Entra group.

Key Features

  • Dynamic Matching: Compares users from Entra with existing Zammad users based on email and updates records accordingly.
  • Efficient Management: Automatically creates, updates, or deactivates Zammad users based on their status in Entra.
  • Custom Fields: Supports custom field mapping, ensuring enriched user profiles in Zammad.

Setup Instructions

  1. Microsoft Entra Integration:

    • Ensure proper API permissions for accessing Entra groups and members.
    • Configure Microsoft OAuth2 credentials in n8n.

  2. Zammad Integration:

    • Set up Zammad API credentials with appropriate access rights.
    • Customize the workflow to include additional fields or map existing fields as needed.

  3. Run Workflow:

    • Trigger the workflow manually or set up an automation schedule (e.g., daily sync).
    • Review created/updated/deactivated users in Zammad.

Use Cases

  • IT Administration: Keep your support system in sync with the organization’s Entra data.
  • User Onboarding: Automatically onboard new hires into Zammad based on Entra groups.
  • Access Management: Ensure accurate and up-to-date user records in Zammad.

Prerequisites

  • Access to an Entra (Azure AD) environment with group data.
  • A Zammad instance with API credentials for user management.
  • A custom field in Zammad User Object (entra_key) of type String.

Bildschirmfoto 2024-12-01 um 13 56 37

  • A custom field in Zammad User Object (entra_object_type) of type `Single selection field with two key value pairs
    • user = User
    • contact = Contact`

Bildschirmfoto 2024-12-01 um 13 57 17

This workflow is fully customizable and can be adapted to your organization’s specific needs. Save time and reduce manual errors by automating your user sync process with this template!