n8n Workflow: Sync Entra User to Zammad User

Description

This workflow facilitates seamless synchronization between Entra Users (Microsoft Azure AD) and Zammad. It automates the following processes:

1. Fetch Entra Group Members: Retrieves users from a designated Entra group. These users are candidates for synchronization.
2. Create Universal User Object: Extracts key user information, such as email, phone, and name, and formats it for Zammad compatibility.
3. Synchronize with Zammad:
   • Identifies users in Zammad who need updates based on Entra data.
   • Adds new users from Entra to Zammad.
   • Deactivates users in Zammad if they are no longer in the Entra group.

Key Features

• Dynamic Matching: Compares users from Entra with existing Zammad users based on email and updates records accordingly.
• Efficient Management: Automatically creates, updates, or deactivates Zammad users based on their status in Entra.
• Custom Fields: Supports custom field mapping, ensuring enriched user profiles in Zammad.

Setup Instructions

1. Microsoft Entra Integration:

   • Ensure proper API permissions for accessing Entra groups and members.
   • Configure Microsoft OAuth2 credentials in n8n.

2. Zammad Integration:

   • Set up Zammad API credentials with appropriate access rights.
   • Customize the workflow to include additional fields or map existing fields as needed.

3. Run Workflow:

   • Trigger the workflow manually or set up an automation schedule (e.g., daily sync).
   • Review created/updated/deactivated users in Zammad.

Use Cases

• IT Administration: Keep your support system in sync with the organization’s Entra data.
• User Onboarding: Automatically onboard new hires into Zammad based on Entra groups.
• Access Management: Ensure accurate and up-to-date user records in Zammad.

Prerequisites

• Access to an Entra (Azure AD) environment with group data.
• A Zammad instance with API credentials for user management.
• A custom field in Zammad User Object (entra_key) of type String.

• A custom field in Zammad User Object (entra_object_type) of type `Single selection field with two key value pairs
  • user = User
  • contact = Contact`

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This workflow is fully customizable and can be adapted to your organization’s specific needs. Save time and reduce manual errors by automating your user sync process with this template!