mailutils

mailutils provides a framework for email clients in CiviCRM. It is typically used in combination with other extensions like supportcase.

The extension is licensed under AGPL-3.0.

Requirements

• PHP v7.4+
• CiviCRM 5.57+
• at.greenpeace.casetools 0.1-beta.1+

Installation (Web UI)

This extension has not yet been published for installation via the web UI.

Installation (CLI, Zip)

Sysadmins and developers may download the .zip file for this extension and install it with the command-line tool cv.

cd <extension-dir>
cv dl mailutils@https://github.com/greenpeace-cee/mailutils/archive/master.zip

Installation (CLI, Git)

Sysadmins and developers may clone the Git repo for this extension and install it with the command-line tool cv.

git clone https://github.com/greenpeace-cee/mailutils.git
cv en mailutils

Core Patch

CiviCRM versions before 5.76 require the core patch located in GP-9999.patch to be applied. Depending on your CMS and path layout, some variation of this should work:

cd <site-root>/sites/all/modules/civicrm
patch -p1 < ../../../default/files/civicrm/ext/mailutils/GP-9999.patch

Configuration

Mailutils expands the "Mail Accounts" feature in CiviCRM. To get started, first set up a IMAP mail account with Email-to-Activity processing. Refer to the relevant section of the CiviCRM System Administrator Guide for details. Make sure to keep "Skip emails which do not have a Case ID or Case hash" and "Do not create new contacts when filing emails" unchecked.

After configuring the Mail Account in CiviCRM, you need to perform some additional configuration in mailutils so the extension knows how to process and send emails for this account. There is no UI for this at the moment, but you can use API4 to create the setting record. Using the command-line, your configuration may look like this:

cv api4 MailutilsSetting.create +v mail_setting_id=1 +v support_case_category_id:name=without_category +v from_email_address_id=1 +v smtp_server=example.com +v smtp_port=587 +v [email protected] +v smtp_password=secret

• mail_setting_id: This is the ID of the mail account you configured in the previous step. If you want to configure multiple mail accounts, you'll need to repeat this step with each ID.
• support_case_category_id:name: If you want to use this extension with the supportcase extension, setting this value causes inbound emails to be processed as Support Cases and filed under the provided Support Case Category. Custom categories can be created via the corresponding Option Group. Support Case Categories can be used in various ways depending on how you organize your public email addresses - for example, you may have separate categories (and email addresses) for donor support and press requests.
• from_email_address_id: This is the sender name and address (or rather the corresponding Option Group value) that will be used when sending emails in this inbox. You may need to create the From Email Address via Administer > Communications > FROM Email Addresses.
• smtp_server, smtp_username and smtp_password: This SMTP server will be used to send emails. TLS support is currently required for all connections (not StartTLS).
• mailutils_template_id: ID of the default template that should be used when composing emails in this inbox. Templates can be managed via Mailings > Mailutils > Templates.

Settings

mailutils_default_location_type_id

To alter the default location type mailutils uses when adding new email addresses, you can change the mailutils_default_location_type_id setting. This is useful if you want to use a dedicated location type for support-only addresses which you may not want (or be allowed) to use for other purposes. If no value is set, the global default location type will be used.

Usage

This extension provides a framework that can be used by other extensions. Users will mostly interact with extensions like supportcase that use this framework.