v1.1.7

Release Notes v1.1.7

💖 Features

• Microsoft modern app support added (For Mailbox).
• Added Marketing module for any new product related updates to customers.
• Added OTP option for customers to login.
• Round Robin Ticket assignment option added.
• Added a New language he (Hebrew).
• Added option for selecting and save country for ticket.
• Showing customer email along with name in side filters ticket list.
• In case of multiple attachments now added cross button for each attachment, So that user can remove a particular attachment.
• Attachments renaming true for security purpose.

🚵 [Misc. Updates]

• License and support email related updates.
• Code Refactoring

🐛 [Bug Fixes]

Issues Fixed in Core Framework

• Issue #508 #549 - Filter issue resolved for customer filtering.
• Issue #552 - In agent activity option: date filter should be select correct date format.
• Issue #524 - ticket is in trashed folder and we will reply from the admin then it should not send mail to the customer.
• Issue #577 - Customer name edit from admin side on ticket view page, if we leave space in starting customer name is removed in ticket view.
• Issue #587 - ticket is updated from the ticket list page flash message should be same of updated option.
• Issue #582 - In agent option, the permission tab should be shown a privileges icon.
• Issue #583 - If extra enter space leave in ticket type, group, and team description so ticket threads do not loads on ticket view page.
• Issue #573 - In the search filter, if we space to leave in the start and last search filter not working
• Issue #702 #601 - system can't calculate kudos score.
• Issue #594 - The ticket view page is not showing the proper date time format.
• Issue #605 - If saved Replies sharing without any group and team to another agent or administrator so here shows same saved reply instead of the 403 page.
• Issue #606 - When mail reply from collaborator side in agent and customer reply email template so collaborator email reply creates a new ticket
• Teams not removing from edit agent page - resolved
• Issue #665 - When upload txt file in ticket , total count of words attaching at the end of the file.
• Issue #644 - On the agent side should not be showing the reports icon without given any agent activity privileges.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Download link correction for ticket.
• Initial thread opening issue if multiple emails in cc or collaborator.
• Microsoft redirect URL update.
• Lang select snippets position issue resolved on dashboard.

Issues Fixed in support-center-bundle

• Issue #538 - Tag line is not translated in other languages except the English.
• Made required message field in ticket creation form on front end.
• Issue #228 - front website cookies policy Popup issue if switch language in Arabic.
• Issue #168 - Branding logo file type checking issue.
• Issue #162 - Broadcast message when choosing current date, not showing current date.
• Issue #215 - Article's numbered list not being rendered correctly.
• Issue #218 - In Folder, if we using the any docs file in folder image file upload so here showing an error instead of warning.
• Issue #174 - CSS Font-size 0 hides OL/UL/LI in Knowledgebase.
• Issue #170 - When creating an article and adding a tag this special character: " / " after click on view button shows an error.
• Issue #169 - When creating articles and adding tags should be show warning here: Must be less than 20 characters.
• Issue #206 - Trashed ticket should not open on customer end.
• Issue #216 - In article should be limit added for the horizontal lines.
• Issue #173 - In article section when choosing Div and Pre tag so customer panel not showing text or content.
• Marketing announcement URL validation added.
• Allowing underscore in strong password for spacial characters.
• setting customer last reply time.
• Issue #245 - Update in customer dashboard footer content.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.