SMRT® View does not launch

SMRT View is a client-server application. Underlying problems can generally be traced to issues with the server, client (your laptop), or the network connecting the two.

Check the client

Windows: SMRT View needs Java 7 to execute the .jnlp file. Check your java version by running jave -version on a terminal or command-line prompt.

Mac: SMRT View has problems with Java 7 in Macs, but works in Java 6. If you are running Java 7, please follow the instructions on this apple support page to revert Java Webstart back to 6.

Check the network

Open your .jnlp file in a text editor (e.g. notepad) and check to make sure the hostname is defined correctly. The first line of your jnlp file should look like this:

<jnlp spec="6.0+" version="1.3.3" codebase="http://localhost:8080/smrtview/axis2-web/app/bin" > 

In the above example, the hostname is incorrectly set to localhost, which means that only the server can see and open the jnlp file. In order for the client to also open the jnlp file and run SMRT View, it must be an externally facing name or ip address. You can reset the hostname by rerunning $SEYMOUR_HOME/etc/scripts/postinstall/configure_smrtanalysis.sh and typing it in when you are prompted.

Check the server

Go to the SMRT View homepage in http://<hostname>:8080/smrtview/, and click on the Web Services Validation link to check that all web services are on and all library dependencies are installed. Note any errors you see and correct them.

You can also Look for errors in the $SEYMOUR_HOME/common/log/smrtview/ directory.